Last updated October 21, 2026
A program fee is refundable within 14 days of purchase when the account has not been used: no terminal login and no orders. Once an account has been used, the fee is non-refundable, including when the account is closed by a rule. Activation fees follow the same rule from the date they are paid.
Crypto refunds are sent to the wallet that paid, in the same stablecoin and network, minus network fees. Duplicate or excess payments are returned the same way. Card payments are refunded through the card partner.
To request a refund, open a ticket from Billing with the order number.